What’s in it for you

Our culture revolves around enhancing the customer experience and achieving our goals efficiently, guided by our core values of relevance, integrity, and excellence. You'll become a member of a global technology team known for its diversity and flexible working practices, spread across three different time zones. In this role, you will have the opportunity to collaborate with a wide range of technology professionals and other teams supporting corporate infrastructure.

You'll work alongside experienced teams composed of highly skilled analysts and engineers, contributing to the development of next-generation platforms. Your interactions will span technology team members and business users, as we transition from reactive support to proactive strategic support. This transition aims to offer enhanced transparency to our stakeholders.

Your Responsibilities

• Collaborate with our technology teams to promote the implementation of ITIL Service Operation best practices, encompassing Incident, Request, Problem, and Access management

• Create and consistently update management reports/dashboards to support technology management teams in overseeing Incident, Request, Problem, and Access management processes

• Cooperate with the IT Program teams to maintain an accurate and up-to-date Configuration Management Database (CMDB) that reflects our application/server environment

• Liaise with corporate infrastructure teams on multi-divisional initiatives, such as the annual data certification process

What we’re looking for

We’re looking for candidates who possess strong analytical and attention-to-detail skills. The ideal candidate will excel in effective communication, both orally and in written form. Demonstrating a comprehensive understanding of ITIL methodologies and showcasing prior experience in operational support roles is essential. You’ll be proficient in utilizing standard ITSM tools (expertise in ServiceNow, is strongly preferred). Additionally, experience in developing Tableau dashboards and reports is advantageous. Proficiency in working with Microsoft Office and Office 365, particularly in Excel (including Macros, Worksheets, and add-ins) and PowerPoint (for presentations), is expected. Familiarity with Agile methodologies and Virtual Studio Team Services (VSTS) is a desirable attribute.