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Assistant Manager

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Lead a team of 12-15 associates, ensuring compliance and efficiency in data collection and workflow management. Manage team performance and talent development. Interact with clients, solve problems, and drive client satisfaction. Develop team members through training and coaching. Strong communication skills, team leadership, and analytical skills required. Preferred qualifications include a PG degree in commerce or business administration/management, or a Bachelor's/Master's Degree in Computer Science. Location: Gurgaon.

Responsibilities:

  • Lead team of 12 to 15 associates.
  • Ensure team members are compliant when conducting data/information collection through thorough knowledge of guidelines, policies, and research tools.
  • Responsible for the day-to-day workflow management and performance of a team to ensure accuracy and efficiency of process workflows.
  • Manages the performance review process, talent development and talent management processes of the team.
  • May interact with internal and external clients as necessary and occasionally works on new projects and data enhancement initiatives as assigned.
  • Identify individual strengths to appropriately delegate work amongst the team.
  • Ensure clear and seamless communication across levels and teams.

 

What we’re looking for:

 

Functional and Business Knowledge:

  • Applies general knowledge of operations principles, theories and work tools developed through experience to best complete assignments.
  • Thorough knowledge of business and data/content management objectives.
  • Possesses strong analytical skills and familiarity with relational database concepts.

 

Problem Solving:

  • Solve a variety of problems within their operational setting.
  • Provide solutions based on best practices and existing precedents.
  • Coordinate and manage projects from start to finish.
  • Excellent conflict management and change management skills.
  • Perform under pressure, excellent decision-making skills.
  • Critical thinking and problem-solving skills.

 

Client Management / Stakeholder Management

  • Maintain relationship with international clients and fully own the service delivery of client processes.
  • Understand client needs and manage client expectations.
  • Manage client/stakeholder communication efficiently and effectively.

 

People Development

  • Manage the performance of team members and conduct reviews
  • Conduct intensive trainings for the team.
  • Plan resource requirements and develop back-up plans.
  • Manage the aspirations of team members and create an environment of continuous improvement.
  • Setting clear goals and expectations.
  • Discover training and development needs of the team and provide coaching

 

Candidate Profile:

  • Excellent communication skills, both written and spoken
  • Team leading skills
  • Interpersonal & Relationship Building skills
  • Ability to work well within the context of a global team
  • Analytical skills
  • Result orientation
  • Good decision making skills
  • Eye for detail
  • Ability to manage performance under stringent timelines
  • Intermediate Microsoft Access and SQL skills, Advanced Microsoft Excel skills.
  • Intermediate Knowledge of RPA, Machine Learning, Lean and Six Sigma methodologies.
  • Requires working in rotation/night shifts on a need basis.

 

Preferred Qualifications:

  • PG degree in commerce or business administration/management.
  • Bachelors/Master’s Degree in Computer Science.

 

Location: Gurgaon

 


 

Set alert for similar jobsAssistant Manager role in Gurgaon, India
S&P Global Logo

Company

S&P Global

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Data & Analytics

Locations

Gurgaon, Haryana, India

Qualification

Bachelor

Applicants

Be an early applicant

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