Responsibilities:

• Lead team of 12 to 15 associates.
• Ensure team members are compliant when conducting data/information collection through thorough knowledge of guidelines, policies, and research tools.
• Responsible for the day-to-day workflow management and performance of a team to ensure accuracy and efficiency of process workflows.
• Manages the performance review process, talent development and talent management processes of the team.
• May interact with internal and external clients as necessary and occasionally works on new projects and data enhancement initiatives as assigned.
• Identify individual strengths to appropriately delegate work amongst the team.
• Ensure clear and seamless communication across levels and teams.

What we’re looking for:

Functional and Business Knowledge:

• Applies general knowledge of operations principles, theories and work tools developed through experience to best complete assignments.
• Thorough knowledge of business and data/content management objectives.
• Possesses strong analytical skills and familiarity with relational database concepts.

Problem Solving:

• Solve a variety of problems within their operational setting.
• Provide solutions based on best practices and existing precedents.
• Coordinate and manage projects from start to finish.
• Excellent conflict management and change management skills.
• Perform under pressure, excellent decision-making skills.
• Critical thinking and problem-solving skills.

Client Management / Stakeholder Management

• Maintain relationship with international clients and fully own the service delivery of client processes.
• Understand client needs and manage client expectations.
• Manage client/stakeholder communication efficiently and effectively.

People Development

• Manage the performance of team members and conduct reviews
• Conduct intensive trainings for the team.
• Plan resource requirements and develop back-up plans.
• Manage the aspirations of team members and create an environment of continuous improvement.
• Setting clear goals and expectations.
• Discover training and development needs of the team and provide coaching

Candidate Profile:

• Excellent communication skills, both written and spoken
• Team leading skills
• Interpersonal & Relationship Building skills
• Ability to work well within the context of a global team
• Analytical skills
• Result orientation
• Good decision making skills
• Eye for detail
• Ability to manage performance under stringent timelines
• Intermediate Microsoft Access and SQL skills, Advanced Microsoft Excel skills.
• Intermediate Knowledge of RPA, Machine Learning, Lean and Six Sigma methodologies.
• Requires working in rotation/night shifts on a need basis.

Preferred Qualifications:

• PG degree in commerce or business administration/management.
• Bachelors/Master’s Degree in Computer Science.

Location: Gurgaon