Project Description

The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and development principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.

Responsibilities

• Serve as Lead ServiceNow application developer responsible for implementing/using Optum's, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.
• Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources
• Ensure overall systems availability via good design, implementation of Optum's, Dev & Ops and overall best practices, development centric testing, promotion discipline
• When engaged by Operations, assist with root cause analysis and resolution of production Incidents.
• Collaborates with QE team to ensure proper test cases are defined and executed
• Work with Capability Owners to translate their business requirements into actionable development tasks
• Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.
• Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.
• Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members
• Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team
• Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
• Works with team members to review new and existing code and/or perform unit testing
• Prepare and execute unit test cases and test scripts, support user acceptance testing.
• Proactively stay on top of new capabilities in the platform and educate team members and customers.
• Participates in recruiting, interviewing, and hiring of new software engineering resources
• Maintains expert level understanding of ServiceNow

Skills

Must have

ServiceNow, AJAX, ITSM, Web Services

Nice to have

Selenium, SOAP, REST API, SAML

Languages

English: C2 Proficient