In this role, You will be responsible for provisioning & Deprovisioning of applications following the ITIL standard.

Responsibilities
·         Ensure the 24/7/365 availability of all systems, applications, and infrastructure.

·         Understanding of IT processes and procedures and willingness to follow them.

·         Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains

·         Provisioning and maintaining Active directory security Groups

·         Provisioning, De-provisioning & maintaining service accounts

·         Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync

·         Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design

·         Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.

·         Run reports via Active Directory

·         Ability to speak to a non-technical audience about technical problems

·         Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow

·         Knowledge and experience of customer service practices

·         Willing to work in rotational shifts as per customer requirement

Qualifications we seek in you!
Minimum Qualifications
·         Graduate in any stream

Preferred Qualifications/ Skills
·         Experience in IT or similar domain.

·         Good communication skills

·         Should have understanding of below Technical Skills:

·         Basic Networking

·         Active Directory

·         Service Request Management

·         O365 Tools

·         PC/Laptop