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Looking for candidates to work in an international voice process (inbound) at our office location. The job requires good communication skills and flexibility to work night shifts. Immediate joiners preferred. Basic understanding of the retail business, oil and gas industry, and upstream/downstream operations is needed. Strong knowledge of business models within retail distribution and retail station infrastructure is a plus. Compliance with company policies and regulations is essential. The role involves handling queries, providing resolutions, and maintaining documentation. Adherence to customer satisfaction and personal growth goals is expected. Qualifications include undergraduate/graduate degree. Apply now.

Job Description

INTERNATIONAL VOICE PROCESS (INBOUND)

 

Work Status:                                Work From Office

Educational Requirement:         Undergraduate /Graduate (preferable)

Experience:                                  Fresher/ Experience

Shifts:                                           Shift-24/7 (should be comfortable with predominantly night shift)

Skill:                                             Excellent communication skills.

Notice period:                              Immediate joiners.

 

Skills Required:

• Basic understanding of retail business within oil and gas industry and upstream/downstream business classification.
• Knowledge of different business model operation within downstream distribution e.g., DODO model (Dealer Owned and Dealer Operated)
• Basic knowledge about of a retail station infrastructure set up like POS, pumps, pin pads, scanner etc.
• Understanding of the client's products and their possible technical realization
• Safe use of computers and systems
• Updates himself/herself regularly with Company policies on Information Security Management System
• Ensure adherence to legal & regulatory requirements as applicable to the nature of work
• Ensure adherence to Customer’s policies & procedures and access rights compliance
• Cooperate with Compliance and Security officers with Security Investigations
• Responsible for meeting individual productivity and quality targets with focus on personal growth and development


Roles & Responsibilities:

• Help Desk Analyst should handle queries from the Retail/BW Sites through phone, chat and email.
• Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
• Incident Log and track calls in the designated system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
• Identify trends in the site calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
• Other duties may be added and/or assigned as needed.
• Assist with the development and testing of newly designed applications/services for operational integrity and function.


Qualifications:

Undergraduate/ Graduate

Set alert for similar jobsAssociate role in Kolkata, India
Wipro Logo

Company

Wipro

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Administrations

Locations

Kolkata, West Bengal, India

Qualification

Undergraduate

Applicants

39 applicants

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