Essential Duties & Responsibilities

• Act as the initial point of contact for Clients, Carriers and others on the Client Service Team in the following areas:
  • RFP review and preparation.
  • Analysis of utilization reports, carrier reports and claims data and trends.
  • COBRA, HIPAA and coordination of 5500 data.
  • Work closely with and instruct carrier representatives to ensure smooth implementation of new plans.
  • Ensure required plan information and materials are sent to the client in a timely manner.
• Guide and mentor Benefit Analysts throughout the process of gathering Client census and benefit plan information used to prepare materials for new business presentations, renewals and open enrollment meetings.
  • Explain client needs and concerns focusing on how various plan designs and recommendations address those issues.
  • Review renewals, new business presentations, and open enrollment materials to ensure they are accurate and complete in content, are compliant with company and regulatory guidelines, and reflect a professional appearance.
  • Ensure that client files and documentation are maintained according to policy and procedures, and consistent with Marsh & McLennan professional standards.
• Develop analytical, customer service and communication skills needed to perform as a Client Executive Service.
  • Present to Client Service or Sales Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
  • Under the guidance of the Client Executive Service, participate in prospect and renewal meetings to learn client needs, challenges and concerns.
  • Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
  • Conduct employee open enrollment meetings to communicate benefit options.
  • Respond to and resolve routine issues the client may encounter regarding receipt of benefit services and coverage questions. 

• Keep Client Executive Service apprised of potential E&O concerns and client dissatisfaction.  Strategize with Client Executive Service to develop possible resolutions and proactive solutions to avoid continued or future problems.

Education and/or Experience

• Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients.  This level of expertise is generally acquired through 5 years’ experience providing group health and benefits sales or service while at a brokerage or carrier.
• Bachelor degree strongly preferred.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Strong knowledge of employee health insurance carriers, their strengths and weaknesses, plan design features as well as the general factors which affect cost and plan design. 
• Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
• Maintain a valid driver’s license and dependable transportation.
• Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.  Work is performed in a typical interior/office work environment.
• Travel to client sites is required.  Usually within driving distance, but occasionally consists of 2 – 5 night stay out of town.