Software Engineer - Customer Support responsible for providing technical software support to customers in the areas of SmartPlant Foundation/SDx and related applications. Responsibilities include communicating effectively with customers, investigating root causes, raising trouble reports for software bugs, and testing fixes. Candidate should be able to handle multiple tasks, possess strong communication skills, logical and analytical reasoning skills, and the ability to work independently and in a team environment. This is a full-time on-site opportunity with Hexagon in Hyderabad, Telangana, India.
Responsibilities
- Responsible for providing technical software support to customers in the areas of SmartPlant Foundation/SDx and related applications.
- With little guidance, Responsible for communicating with Customers, services effectively and manage their expectations for the various issues raised by them.
- Responsible to investigate the root cause for the issues raised by customers and provide solution/ workaround
- Responsible for raising trouble reports for software bugs
- Responsible for testing any fixes provided by development team
Educational Qualifications
B.E/B.Tech - Mechanical engineering
Overview
Candidate will be providing technical software support to customers in the areas of SmartPlant Foundation/ SDx and related applications.
Skills Required
- Ability to handle multiple tasks simultaneously and willing to work under pressure.
- Strong communication / negotiation skills
- Good logical and analytical skills
- Good reasoning skills
- Effective in a team environment as well as working independently.
- Ability to self-learn
