As a Senior Leader you are expected to be a people and business leader at the same time. You need to present strong leadership skills, drive team engagement and be able to translate vision and strategy into something tangible for your teams. You will be responsible to coach, guide and develop your leaders and indirectly their extended team, to enable them to understand our customer needs and provide them an excellent service.

We Offer

• International experience working for the world´s leader, in a dynamic, global industry.
• Work with colleagues and clients across the world.
• Excellent training development opportunities and global career prospects.
• Enhance your communication, problem solving and relation building skills.
• Competitive salary and excellent bonus package.

Key Responsibilities

• Coaching and Development:
• Build a team of highly engaged, knowledgeable, diverse and passionate colleagues
• Support and coach team members on to motivate them and elevate their capabilities to manage customer experience
• Integrate and reconcile personal goals of your team members with our organizational goals
• Conduct periodic performance review sessions with team members and regular 1:1 focusing on personal development and growth

Customer Experience:

• Own customer feedback via different channels and initiate conversations with relevant stakeholders on how to improve together
• Establish relationships with our customer’s management teams to strengthen our footprint with them
• Jointly driving our commercial growth through customer needs identification, lead generation and upselling / cross selling
• Active participation in Business Reference Groups to develop our product and services inline with company strategy and customer needs

Performance:

• Own Customer Satisfaction result metrics of your team and of our Area as a part of CX Leadership team
• Responsible for operating our business in the most efficient and effective manner, while maintaining high customer satisfaction
• Develop, implement and drive the achievement of Objectives and related KPIs for your team that serve our company vision and strategic priorities
• Set performance management structure and rigor for a large team with remote stakeholders

Values:

Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

Who we are looking for someone …

• With minimum 12 years’ experience in logistics of which 50% of it is in leadership positions.
• With solid knowledge, experience and network of logistics in North West Europe will be a big plus
• Is a passionate personality who has an obsession for customers and people
• Takes energy from lifting others helping them to be successful, is empathetic and can inspire others to follow their lead
• Is able to translate vision into action plan and inspire the team to rally around it
• Is a great collaborator feeling comfortable working together with different characters and hierarchy levels
• Loves to operate in a fast-paced, dynamic environment and is comfortable with ambiguity
• Has experience and interests with transformation, in terms of organisation/team and using technology as lever
• Would love to embark on a journey together with a great group of colleagues who support and challenge each other to become better every day
• Is fluent in English. It is a big plus if you are fluent in Dutch and/or Polish as well.