JOB DESCRIPTION

Who You’ll Work With

The Technology and Quality organization is responsible for delivering customer-driven quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test and component engineering, NPI, and closed-loop quality management.

Who You’ll Work

Candidate will be a part of the Cisco's Root Cause Failure Analysis team, which plays a meaningful role in ensuring high product quality. This includes managing product Failure Analysis and Root Cause test for each successive generation of products and involvement with Cisco HW/SW Engineering and Supply Chain teams. The goal is to drive Root Cause Failure Analysis to Preventive and Corrective Action called CLCA. Also handling the Partner FA team in term of FA Performance, Operation Metric, Escalation.

Role & Responsibilities

• Team Management with understand the strength and weakness individually. Know how to empower the team.
• Deep understand the product specifications, features as well as the networking standard to develop a specific fault duplication and fault isolation strategy.
• Provide technical leadership for the Failure Analysis engineering of Cisco’s Switching and Routing platform.
• Live traffic design and configuration for the unit under test to stress the unit to the maximum bandwidth and speeds also verify all protocols and networking features that are implemented on hardware.
• Customization for the diagnostics software environmental parameters and the way it runs to provide best and fastest fault duplications and isolation of failure mode.
• Work towards improvements in the accuracy of the fault duplication and isolation, including hard to reproduce and intermittent failures.
• Lead the Failure Analysis cases review meeting with Cisco teams and suppliers.
• Engage Design engineering and communicate finding and resolutions of issues.
• Organize, plan, track and close-out design, components, manufacturing issues associated with the products.
• Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to drive for improvements in the accuracy of the fault duplication and isolation.
• Work with Cisco engineering teams to define FA test requirements and strategy for new released products.
• Lead by example, hands on develop the technical capabilities at the FA sites. Mentor other EMS FA engineers.
• Broad knowledge of different technologies, total system perspective of how networking devices interoperate.

Minimum Qualifications

• Experienced in Team Building and Managing.
• Ability to decode hardware related router/switch error messages and trace messages to hardware component error checker.
• Ability to simulate customer network failures and identify the failures in complex systems, subsystems and components.
• Extensive knowledge of IEEE Networking standards, and technology.
• Experience in setting up and troubleshooting routers and switches in different network topologies.
• Ability to analyzing and map the customer’s configuration/failure scenario into the FA setup for customer problem recreation.
• Hands on experience on routing protocols (BGP, OSPF, EIGRP, RIP etc) and ability to configure and test underlying hardware.
• Experience creating protocol/traffic patterns which target specific network element hardware.
• Hands on experience on troubleshooting high complexity HW and ability to isolate to the defective component(s).
• Experience scripting and automations, Python, TCL, Perl, C.
• Strong background and experience in testing methodology, test development and test execution and report generation.
• Knowledge of ATE test development.
• Experience in structured programming.
• Experience using software development and debug tools.

Desired Skills

• Typically requires BSEE/CS plus 8+ yrs related experience, or a MSEE/CS combined with 10+ years of related experience in the HW/SW/Networking field.
• Cisco Networking Certification a plus.
• Demonstrated success in leading teams with several key areas of responsibility including new product test strategy, product quality, and test development/deployment.
• The individual must demonstrate strong technical background in HW, SW, Networking and Failure Analysis.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S.:
 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.