Job Description

• Minimum 2 full life cycles implementation and development experiences with BY Assortment Planning.    
• Strong conceptual understanding of the Retail process and Supply Chain Domain.
• BY implementation experience is mandatory and working knowledge in BY Assortment Planning module.
• Development, configuration experiences with BY Assortment Planning
• Interface level troubleshooting between various upstream and downstream systems.
• Good understanding of integration with various applications.
• Resolving tickets in timely manner within SLA.
• Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the BY platform.
• Provides support expertise in establishing processes and procedures to ensure standards are followed.
• Develops and documents standard operating procedures (SOP) - KMDB, best practices and support documentation where required.
• Should able to handle day to day activities like team management, daily meeting etc.
• Identifying service improvement opportunities and automation ideas.
• Responsible for status reporting and maintaining key metrics.

Primary Skills

• A graduate degree in in Information Systems, Computer Science or related field
• 5-10 years of experience in JDA retail solutions
• In-depth knowledge of BY Assortment Planning product suite
• broad knowledge of the entire supply chain cycle
• Knowledge on Unix Shell Scripting, PL/SQL Programming (queries, stored procedures, Triggers, performance Tuning),
• Knowledge on Job Scheduling i.e. Automic/Control-M and good to have expertise with service management tools like Service Now.
• Knowledge of ITIL processes and certification is good to have.

Secondary Skills

• Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external customers in the business
• Excellent presentation skills, team management & motivation skills.