What will be your responsibilities?

- 15 + years of Overall Experience with 5 years / 7+ years of operational excellence AND 5+ years of experience managing people

- Nurture the atlassian culture in the team, fulfilling the Values, Role and Team expectations through:

- Role Model Atlassian values

- Commit to Performance Management and Recognition Programme.

- Provide guidance to team for addressing complex, strategic financial and executive level cases, including customer escalations - and take ownership to produce a positive customer outcome (s).

- Manage the daily support business within your team.

- Foster collaboration with other teams to improve the customer experience.

- Assure team members are ready (working with our teams and Readiness Champions where applicable) - technical skills, soft/professional skills, required training, cultural projects, industry certifications and standards.

- Establish connections across CSS and externally to influence and improve team effectiveness.

- Contribute to and help guide Product, Technology and Process improvements.

- Contribute to the success / implementation of CSS division led programmes, communications at the team level.

- Manage a team in India (potentially also Europe in future)

Competencies

Customer Centricity

Change Management

Team Player