What you’ll be doing:

• Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives.
• Identify and incorporate future service management needs into a well-considered multi-year roadmap across all NVIDIA product areas.
• Drive efficiency and power employee productivity by collaborating with Machine Learning Engineers (ML Ops) to build Data Science Organization.
• Identifies, constructs, and implements plans to remove friction in the day-to-day operation.
• Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them.
• Contribute to Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for your regions.
• Define the service delivery expectations from professional services vendors & lead the governance around it
• Producing regular and accurate service management reports and dashboards for the IT Delivery leadership team.
• Manage internal customer relationships with leaders across the technology organization.
• Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc
• Providing leadership, direction, and strategy for a growing organization.
• Supports achievement of performance goals, budget goals, team goals, etc.
• Building the organizational capacity necessary to execute the strategy.

What we need to see:

• 4+ years of experience as a team leader in similar on-site and hybrid working environment.
• Broad knowledge and understanding of different IT applications and infrastructure. 
• Strong experience in Data Insights and IT Metrics driving outcome 
• Experience ITSM and Workflow Automation 
• Experience leveraging AIOps and MLOps capabilities to drive efficiency.
• Proven track record leading a successful data analysis team, with outcome.
• Collaborative approach and strong problem-solving skills to work with leaders across organizational and technical domains.
• Demonstrates strong executive presence and strategic thinking skills.
• Demonstrates strong financial acumen – ability to construct business cases to secure strategic initiatives.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
• Demonstrated ability to assess Business needs, creatively approach solutions, decide and influence appropriate courses of action.
• Demonstrate ability to access business needs, creatively approach solutions, decide and implement appropriate course of actions.
• BS in Engineering, CS, and/or equivalent experience
• 10+ overall years of experience in Information Technology Enterprise and Infrastructure Management

Ways to stand out from the crowd:

• Having excellent interpersonal and leadership skills will be critical for success: success depends on building rapport and credibility with multiple stakeholders across the organization.
• Track record with delivering high availability in complex, global environments.
• Have a wide degree of creativity and latitude to adjust to rapidly changing plans and circumstances.
• Experience working in a hybrid on-prem and public cloud environment.