What you'll be doing:

• Candidate will be working on the latest NVIDIA products and technologies and provide software technical support to NVIDIA Linux and Enterprise customers.
• Focus will be to analyze and reproduce issues reported by OEMs and Enterprise customers.
• Work closely with our development teams, enterprise support team, and program management teams.
• Contribute to improving current processes ideally using generative AI.
• Monitor Linux Forums, own hot / contentious issues, proactively update in forums.

What we need to see:

• Bachelors or Master's Degree in Computer Science, Electronics, Software Engineering, or equivalent degree.
• 4+ years’ experience with 2+ years customer support or software -hardware testing experience required.
• Linux “power user”, Linux User Space knowledge, hands on experience on Linux kernel / driver stack required.
• Experience in virtualized environments such as VMware, Citrix, Hyper-V, or KVM a plus.
• Scripting\programming knowledge or experience required.
• Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.
• Strong understanding of PC architecture and extensive experience building, configuring and fixing Desktop/ Server systems hardware issues.
• Knowledge of general QA procedures and methodologies, as well as software development fundamentals.
• Experience in hardware and software testing, with a solid understanding of graphics, audio, video, networking, display, gaming and/or storage preferred.
• Experience with debugging tools, memory dump analysis and remote debug.
• Must have good interpersonal and communication skills and willing to work flexible hours.

Ways to stand out from the crowd:

• Strong Linux skills.
• Experience setting up virtualized environment(Citrix, VMware, Hyper-V and KVM).
• Background with Python or other programming languages.
• Experience with generative AI.
• Familiarity working with NVIDIA GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.