·         Experienced in implementation of ITOM solution using industry best practices

·         Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

·         Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

·         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

·         3rd party software integrations with ServiceNow

·         Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

·         MID Server management experience

·         Experience in multiple ServiceNow implementations

·         Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems

·         Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

·         Understanding of Application and Technology Portfolio Management

·         Experience with discovery technologies (ADDM, TADDM, UD, etc.)

·         Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

·         Experience of custom applications development

·         Experience in working on Performance Analytics

·         Design and modification of ServiceNow Service Portal.

·         Domain Separation and designing the Process and data flow within various domains

·         Knowledge of LDAP/Active Directory/SSO.

·         Review existing set up and provide best practice recommendations in line with the OEM

·         Monitor health, usage and compliance of ServiceNow systems.

·         Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

·         Experience with HTML coding and Jelly script strongly preferred

·         Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

·         Self-starter and innovator.

Professional

·         3+ years of experience with ServiceNow required

·         5+ years of experience with IT Industry required

Academics

·         Certification as ServiceNow System certified administration

·         CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt

·         ITIL Foundations certification is preferred.

·         Bachelor’s degree or equivalent combination of education and experience.