Desired Experience Range: 6+ years' 

Location of Requirement: Hyderabad

Must-Have:

• 6+ years' experience as a ServiceNow Developer.
• Have demonstrable experience of working on at least three separate, ServiceNow product implementations in global organisations.
• 2+ years' experience working within an Agile Delivery environment.
• Have demonstrable, hands-on experience of the design, development, and implementation of ServiceNow products and solutions.
• Have demonstratable experience in technical concepts of ServiceNow (workflow design, APIs, Web Services, integrations.
• Proven scripting skills in Javascript, Angular/Angular etc.
• Proven, hands-on experience of designing, configuring, and developing product automations and integrations.
• Proven experience of design and development of scoped applications of varying complexity.
• Proven experience in managing platform support services to achieve SLAs.
• Experience in configuring and using ServiceNow's Performance & Analytics module.
• Experience with web technologies & web services including: jQuery, REST, SOAP, JSON or XML.
• Experience in ServiceNow platform deployments and upgrades.
• Possess excellent written and verbal communication skills in English.
• Have the adaptability to work under changing work scenarios and a pro-active approach to dealing with challenges.
• Have the ability and confidence to positively challenge the customer requirements to seek better solutions and outcomes.
• Have the ability to prioritise their workload and that of their teams, and the ability to meet deadlines under pressure.
• Have the ability to promptly identify and escalate issues which may affect the scope, quality, or timeliness of objectives.
• Possesses a pro-active, customer-focused approach, and have a passion for the continuous pursuit excellence.
• Have a strong focus on delivery quality and a high attention to detail.
• Have proven experience working in a global organisation.
• Proactively develop and maintain ServiceNow product knowledge and/or certifications.

Good to Have:

• Have experience working with ServiceNow professional se rvices or consulting partners (strongly desired).
• Have experience in ServiceNow Discovery and CMDB.
• Prior experience working in an enterprise IT Service Management environment.
• Have proven Digital Transformation experience within global, enterprise organisations.

Detailed Responsibilities: 

Functional Leadership:

• Responsible for taking ownership of complex business requirements and to work towards their completion.
• Provide technical assistance to other members of the development team.

Design and Development:

• Work with ServiceNow Architects to support the definition of innovative, simple, and functional solutions.
• Design, configure, develop, test, and deploy application technical solutions e.g. Business Rules, Client Scripts, UI Policies/Actions, Access Control Lists, scheduled jobs, import sets, transform maps, and notifications.
• Develop and maintain technical capabilities e.g. SSO, Integration Hub spokes, Virtual Agent.
• Design and develop Service Request workflow designs (using Flow Designer).
• Work with Functional Consultants and Business Analysts in creating and estimating User Stories, and propose solutions that meet or exceed customer expectations in terms of quality and user experience.

Test and Release Management:

• Successfully test the User Stories and components prior to release.
• Create and maintain test plans, schedules, and ATFs in conjunction with Test Management.
• Coordinate with Release Management to ensure timely and successful software releases.

Best Practice and Governance:

• Participate in the design and implementation of projects in collaboration with the ESM Platform Architects.
• Maintain and monitor the health of the ESM Platform.
• Prepare process and technical design documents.
• Create and maintain reporting KPIs, metrics, and dashboards for software development and support operations.
• Implement and run the ServiceNow Dev-Ops forum.
• Maintain regular code reviews.
• Adopt the ServiceNow best practices for software design and development across the ESM Platform ecosystem.
• Provide technical guidance to the colleagues and customers to resolve questions and queries.

ServiceNow Support:

• Be accountable for the timely resolution of Incidents in accordance with SLAs.
• Conduct a daily health check of the ESM platform.
• Plan and manage the technical activities for ServiceNow application upgrades and patching, in conjunction with Release Management.
• Identify potential improvement areas in the platform and try to implement the necessary fixes.
• Develop, maintain, and execute service reports/dashboards to ensure system operation meets service performance targets. 
• Manage and maintain Identity Access Management controls within the platform.
• Manage and maintain interfaces to any upstream and downstream services or integrations.
• Manage the Reference Data within the platform in accordance with architecture and governance policies and standards.
• Act as the first point of escalation for the ESM Platform Development Team for Incidents, Problems, and other technical issues. 

Education and Professional Skills:

• Have additional ServiceNow certifications.
• Have a degree in a computer science, engineering, or similar technical discipline - desirable but not essential.
• Are a certified ServiceNow System Administrator.
• Are a certified ServiceNow Application Developer.
• Are a certified ServiceNow Implementation Specialist in at least two ServiceNow products.
• Hold a minimum qualification of an ITIL Foundation Certificate.