Tech Profile/Essential Skills

· Core Toolset: Snowflake, Marketplace, ELT, Cloud Service Provider (AWS or Azure) Administration.

· Minimum 10 years of industry experience, preferably in financial services.

· Previous management experience, working in a matrix environment.

· Strong ITIL knowledge.

· Excellent communication and interpersonal skills.

· Excellent understanding of data through previous hands-on operational support of IT systems.

· Proficient in abstracting complex, detailed orientated messages into format appropriate to target audience.

· Proactive, determined and resilient, with a positive attitude.

· Extensive and demonstrable problem-solving and decision-making capabilities.

· Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise to attain the required objective.

Detailed Responsibilities

· Work with Solution Architects and Development teams to transition solutions into Snowflake Distribution Operational Support.

· Integrate with internal governance frameworks, assist with Solution Architecture Design (SAD) Production approvals and ITSM for deliveries into Snowflake Distribution venues.

· Responsible for Snowflake Distribution venue monitoring, managing risks, issues and escalations relating to Snowflake Distribution venues, Disaster Recovery failover and failback.

· Maintain Network Topology, Operational Support, Feed Onboarding Contract, Disaster Recovery documentation in conformance with LSEG requirements meeting support and audit requirements.

· Prioritise fix on fail, essential maintenance, raise and manage ITSM tickets for delivery, escalation management and on-call rota.

· Identify opportunities for Snowflake Distribution venues to reduce risk, reduce cost, improve business efficiency and deliver business benefit.

· Contribute to the Snowflake Centre for Enablement delivering:

o Preferred integration patterns.

o Identify and promote best practice.

o Advice, guidance and assistance to disparate teams seeking integration.

o Contribute to evolving LSEG policies and standards.

· Enhance our people and build up Operational Support capability.