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Configuring/Troubleshooting Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS
Support Data Center Architecture Network, Server, Storage Configuration & troubleshooting experience on Cisco Nexus 7000/5000/2000 Series of switches required
Configuring/Troubleshooting Cisco IOS Software
Configuring/Troubleshooting of WAN Acceleration/optimization Cisco WAAS or Riverbed
Configuring/Troubleshooting of Application Load balancers F5 Big-IP LTM/GTM
Excellent network troubleshooting skills.
Must be able to quickly identify and resolve network related issues in smallest possible time.
CCNP/CCIE Certification Required

 

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations orL3 level support and doing incident and problem management
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.

Set alert for similar jobsConsultant role in Michigan Center, United States
HCLTech Logo

Company

HCLTech

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

IT Services and IT Consulting

Locations

Michigan Center, Michigan, United States

Qualification

Bachelor

Applicants

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