Transportation Representative, Network Operations Center

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

Smart Summary

AI-generated overview of this position

Amazon is seeking a Transportation Representative for its Network Operations Center. In this remote role, you will be the primary interface with delivery partners, troubleshooting issues, and identifying process improvements. A Bachelor's degree and fluency in English are required.

Description

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

Preferred Qualifications

- Experience in Logistics, Distribution or Fulfillment processes

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

#remote-work#operations#customer-service#logistics#transportation#network-operations