Support Engineer - Senior
Technology, Data & Digital · IT Infrastructure & Security · Database Administration
Smart Summary
AI-generated overview of this position
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To Document All The Defined Processes And The Methods Of Resolving The Ticket| Troubleshooting| Etc.
2. To Perform Knowledge Transition During Project Enhancements.
3. To Troubleshoot And Resolve First Level(L2) Escalated Issues And Tickets Raised By The Users.
4. To Undertake Training Programs For New Joinees.
5. To Update Self On Latest Technologies And Related Areas.
Skill Requirements
Other Requirements
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
India, India
Applicants
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