Sr. Experience Specialist, Payroll

Description

This position is for a Payroll Experience Program Specialist who will introduce and manage employee experience improvement initiatives and projects within the payroll department.

The Global Payroll Experience team seeks a candidate to extract and analyze data, translate business challenges into problem statements, write BRDs, create user-friendly content, drive global projects, standardize processes, and ability to work in a cross-functional environment.
The ideal candidate has a background in business analysis, content writing, and, with experience, driving global projects in technical or non-technical environments. This role requires strong communication and interpersonal skills, the ability to work independently in a continues improvement environment, and sound judgment based on data and artifacts.

Key job responsibilities
· Direct, support, and coach project team members and stakeholders; report on project progress and status.
· Collaborate with payroll operations, HR, product, and technology teams on joint initiatives.
· Create user-friendly content that enables self-service and improves customer experience.
· Communicate project status, risks, and decision points clearly to stakeholders regarding system or process changes. project or metric status, risks, and decision points of system or process changes.
· Represent Global Payroll Experience team in global meetings, across levels.

A day in the life
A day in your work life includes daily standups, meeting stakeholders, project meetings, and reporting in an continues improvement enviorment.

About the team
The Global Payroll Experience team focuses on improving employee experience, data analysis, problem-solving, content creation, global project delivery, and process standardization.

Basic Qualifications

- 3+ years of tax, finance or a related analytical field experience
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience
- Six Sigma Black Belt

Preferred Qualifications

- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA, or CPA
- PMP, or MBA

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