SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · Database Administration

Smart Summary

AI-generated overview of this position

This role is for a Subject Matter Expert (SME) specializing in Microsoft Windows, Microsoft Servers RDS, and Touch Services, based in Madurai, Tamil Nadu, India. The primary responsibilities include remote installation, configuration, maintenance, and troubleshooting of hardware, software, and network issues, as well as managing mobile devices via Intune.

Job Summary

Task no. Task

Remote installation, configuration, and maintenance of hardware and software

Problem treatment, troubleshooting, and root cause analysis in hardware, software, and network-related topics

Replacement of hardware components in assistance with Key users
4. Remote diagnosis and resolution of technical incidents via remote access tools

5. Identification and resolution of system, application, and connectivity issues

6. Ticket handling within a ticket system (incident, request, change handling)

7. Installation, enrollment, and troubleshooting of Intune for mobile device management

8. Collaboration with 2nd/3rd level support teams and external vendors

9. Troubleshooting of M365 applications (Outlook, Teams, OneDrive, etc.)

Key Responsibilities

Essential know how and skills

Strong knowledge of Microsoft Windows OS and Office Suite

Basic understanding of server operating systems and network fundamentals

Familiarity with ticketing systems and ITIL processes

Good command of English (written and spoken)

Advantageous: SAP basics, mobile device management

Personality, competencies and values:

Flexible and adaptable in dynamic environments

Reliable, responsible, and customer-oriented

Strong problem-solving skills and team spirit

Willingness to travel occasionally

Note for the person performing the job

This job description defines your main duties and responsibilities in a binding manner. You are obliged to independently act and make decisions within this context. You have to inform your superior and the HR department immediately if your responsibilities start to differ significantly from those specified.

Skill Requirements

1. Strong Knowledge Of Installation, enrollment, and troubleshooting of Intune for mobile device management

2. Proficiency In Troubleshooting And Resolving Technical Issues Related To Windows And Touch Services
3. Excellent Communication And Interpersonal Skills To Liaise Effectively With Business Stakeholders
4. Solid Understanding Of Performance Analysis Methodologies And Best Practices

Other Requirements

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable

#SME#Microsoft Windows#Microsoft Servers RDS#Touch Services#Remote Support#IT Support#Troubleshooting#Intune#Mobile Device Management#M365