Senior Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Database Administration · Systems Engineering
Smart Summary
AI-generated overview of this position
HCLTech is seeking a Senior Support Engineer in India to resolve client-raised tickets efficiently and effectively, ensuring high customer satisfaction. Key responsibilities include troubleshooting, training new joiners, performing knowledge transition, documenting processes, and staying updated with the latest technologies.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
Skill Requirements
Other Requirements
#support#engineering#client-facing#troubleshooting#training#documentation
Company
HCLTech
Job Posted
2 months ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
India, India
Applicants
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