SeniorEngineer - Access/Rights Management Tool, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · Database Administration · Systems Engineering

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Senior Engineer for Access/Rights Management with expertise in Microsoft Windows. This role involves proactive 24x7 monitoring of network and application environments, validating and triaging alerts, and performing first-level diagnostics. The engineer will escalate incidents, support major incident bridges, and maintain operational documentation while adhering to security and compliance standards.

Job Summary

The HCL L1 Command Center Analyst provides proactive 24x7 monitoring of network and application environments, ensuring service stability through early detection, alert triage, and timely escalation in line with HCL Command Center best practices.

Key Responsibilities

Monitor network and application health using HCL-approved monitoring platforms

Validate, correlate, and triage alerts following HCL runbooks and SOPs

Log, update, and route incidents via ITSM tools (ServiceNow)

Perform first-level diagnostics and predefined health checks

Escalate incidents to L2/L3 teams with accurate technical context

Support major incident bridges and SLA tracking as directed

Maintain shift handovers, dashboards, and operational documentation

Adhere to HCL security, compliance, and governance standards

Skill Requirements