Senior Customer Enablement Engineer
Ripple
Bengaluru, Karnataka, India
Join an exciting team and onboard clients onto the cutting-edge Harmonize platform through a mix of trainings and support. Showcase how Harmonize can meet clients' business needs and help formalize their requirements. Provide functional and technical expertise across all of Metaco's products and service offerings. Own and manage customers' training sessions, contributing to the knowledge database by writing articles, best practices, and how-to documents. Assist clients with deploying innovative Metaco products and solutions. Utilize data to provide insights and recommended action plans to improve customer experience workflows. Ensure client deployments follow the company's recommendations and highlight risks to increase customer satisfaction. Drive product maturation via customer/partner feedback and ideation work with Product Management and Engineering. Partner closely with Metaco product and engineering on feature definition, prioritization, design reviews, and rollouts. Work with Sales, Business Development, Account Management, and Product to ensure processes and tools are in place for the wider rollout of new products. Lead solution design and integration discussions with customer business and technical teams to ensure requirements are understood, documented, and meet expectations. Break down project objectives into appropriate and manageable tasks and milestones. Provide business and technical expertise in customer dialog and up-selling of new Metaco services. Advise and guide customers/partners to achieve maximum benefits from their implementation. Travel to customer and partner locations when work-related travel resumes (20-30%). Embrace innovation and strive to improve support processes to increase customer experience and satisfaction. Join a dynamic and innovative team that values creativity and teamwork. Play an integral role in driving the growth of the company and shaping the future of the crypto custody industry.
